Last updated: 1 December 2024
At vicasa, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website or mobile applications.
By using vicasa, you agree to this Privacy Policy, our Terms of Use, and Cookie Policy.
1. Who we are
vicasa is an online property platform that connects people looking to buy, rent, or sell real estate. We process personal data to provide our services and improve your experience on our platform.
If you have questions about your privacy, please contact us at privacy@vicasa.io.
2. What personal data we collect
We may collect and process the following types of personal data:
- Account information: name, email address, password, and any details you add to your profile.
- Usage data: which pages you view, saved listings, searches, and clicks.
- Location data: if you use features such as “search near me.”
- Communication data: messages or inquiries you send through vicasa.
- Device data: IP address, browser type, and device ID.
- Feedback data: information you share in reviews or contact forms.
- Property data: information related to listings, such as photos, address, and specifications.
3. Why we process your data
We use your personal data to:
- Provide and manage your account;
- Forward your requests to real estate agents or partners;
- Send property updates or newsletters (if you subscribed);
- Improve our website and services;
- Ensure the security and proper functioning of our platform;
- Display relevant content or advertising (if you consent).
We only process your data where it is necessary to provide our services, based on your consent, or our legitimate business interests.
4. Sharing of data
We may share your data with:
- Real estate agents or service providers to handle your requests;
- Technical and analytics partners that help us maintain and improve vicasa;
- Advertising platforms to display relevant content (if you have given consent).
We never sell your personal data.
5. Storage and retention
We keep your personal data only as long as needed for the purposes described above or as required by law. You may delete your account or request data removal at any time by contacting privacy@vicasa.io.
6. Cookies and tracking
We use cookies and similar technologies to analyze usage, remember your preferences, and show relevant content. You can manage or disable cookies at any time via your browser settings or our Cookie Preferences page.
7. Security
We take appropriate technical and organizational measures to protect your personal data, including encryption, secure access, and regular security monitoring.
8. Your rights
You have the right to:
- Access, correct, or delete your personal data;
- Withdraw your consent at any time;
- Object to the use of your data for marketing or profiling;
- Request data portability (where applicable).
To exercise your rights, please contact privacy@vicasa.io.
9. Updates to this policy
vicasa may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated by email or on the platform.
Contact
Contact:
For questions, requests, or complaints about your privacy, please contact: privacy@vicasa.io